Built for the fast-moving world of utilities and telecom, Guru combines AI-powered search, wiki, and intranet features into one simple platform. Guru delivers instant, trusted answers pulled from your existing content—like outage protocols, service maps, installation guides, pricing updates, and compliance documents—right inside the tools your teams already use, like CRMs, ticketing systems, email, and field service apps. The result? Faster resolutions, smoother operations, and more confident teams on every front.
Guru’s Knowledge Agents go beyond basic search—they cut through the clutter to deliver answers tailored to the person asking and the context of the question. Whether it’s a field tech troubleshooting an outage, a support agent explaining service plans, or a new hire learning installation protocols, Knowledge Agents surface spot-on, role-specific info from your most trusted content. It’s the fastest way to keep teams aligned and operations humming, no matter where the question comes from.
Whether pulling from connected data sources or storing critical info directly in Guru, your team always has access to what matters. Guru’s intuitive editor makes documenting processes simple, while AI helps refine, translate, and clarify content for accuracy. Shared drafts and in-line comments keep field techs, support agents, and back-office teams on the same page, reducing delays, miscommunication, and downtime across every service call and customer interaction.
Create dedicated spaces for key topics like outage response plans, installation protocols, service updates, or regulatory guidelines—all in one easy-to-access location. Team leads can instantly share critical updates within existing tools like CRMs, field service platforms, or email—and track who’s seen and acknowledged them, resulting in fewer missteps, quicker decisions, and smoother operations from the field to the front office.
Users only see (and get AI-powered answers from) content they already have access to, keeping sensitive info secure.
Organize info into specific categories, such as shipment details or maintenance schedules, so teams can easily find what they’re looking for.
Monitor content usage to identify knowledge gaps so your teams have the right info to stay aligned and work efficiently.
Incorrect info can spell disaster—get automatic reminders to review content so critical content remains updated.
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