In the fast-paced world of travel, Guru brings together the best of AI search, knowledge base, and intranet features in one easy platform. Whether it’s flight rebooking policies, hotel partnerships, itinerary updates, or emergency procedures, Guru delivers accurate answers straight from your source of truth—right inside the tools your teams already use, like booking systems, CRMs, support platforms, and email. The result? Faster service, fewer mistakes, and teams who feel confident no matter how quickly things change.
Guru’s AI-powered Knowledge Agents go beyond basic search by delivering accurate answers tailored to the needs of fast-moving teams. Whether it’s rebooking flights, explaining fare rules, updating cancellation policies, or helping new agents learn the ropes, Guru understands the context behind every question (like who’s asking, what they need, and where they’re working). It pulls from your most trusted content to provide reliable, on-demand answers right inside booking tools, CRMs, and support platforms.
Whether it’s pulling from connected systems or storing key travel info directly in Guru, your team gets instant access to what they need. Guru’s intuitive editor makes it easy to document fare rules, emergency protocols, or itinerary changes, while AI helps refine, translate, and clarify details for accuracy. Shared drafts and in-line comments keep support agents, ops teams, and coordinators aligned—cutting down on delays, miscommunication, and mistakes across every booking, cancellation, or customer request.
Create dedicated spaces for everything from booking policies and fare rules to emergency protocols and partner guidelines, all in one centralized hub. Share announcements for critical updates instantly within tools your team already uses, and confirm they’ve been seen and acknowledged. It’s the easiest way to keep everyone informed and moving fast.
Get access to your company’s info right where you’re already working, so you can get answers instantly without switching tabs.
Policies and plans change quickly—SME verification ensures your team always has the most current and accurate information.
Get automatic answers to repeat questions like “what’s our refund policy?” or “how do I rebook a flight?”, saving your team time and effort.
Organize policies, claims workflows, and travel guidelines in one place for fast, role-based access across distributed teams.
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